Executive Summary
Q ~ PERFORMANCE CONSULTANT Sdn Bhd. was founded in 2002 by Maria Rufina, who is also the Managing Director and Principal Consultant. Competent workforce is every organization’s competitive advantage and QPC is dedicated to provide your organization with this critical edge.
QPC provides customized Training in the area of Core & Functional competencies for the various categories of people in your organization. Another area of our specialization is consultancy services in Organizational Development such as Employee or Customer satisfaction survey and HR Services.
Our specialty lies in paying close attention to your needs and going the extra mile to meet those needs and to be YOUR STRATEGIC PARTNER.
QPC is very much driven by the Competency Model – thus at all times we focus on its 3 ingredients - Knowledge, Attitude & Skills.
For training, we adopt adult learning principles designed to actively involve the learner and produce results back in the workplace. This is what makes our training impactful. For consultancy, we adopt a participative approach which requires the buy in and involvement of the various parties in an organization.
Mission
To be a renowned and reputable training & management consultant in Malaysia by the year 2010, by continuously upgrading QPC on all aspects to :
Be the preferred management consultant
Ensure customers value for money
Practice whatever preached
Be a well respected employer
Further expand our field of expertise
Cater for both local and international market
Licences
Ministry of Finance (MOF) |
Human Resource Development Council |
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Clients
Over the years QPC has earned the respect and trust of clients from various industries
Aeon Co (M) Bhd (Jaya Jusco)
Airfoil Services Sdn. Bhd.
Aker Kvaerner Malaysia Sdn. Bhd.
Associated Air Pack Industries Sdn. Bhd.
Associated Pan Malaysian Cement Sdn. Bhd. (APMC)
British High Commission
ChipPAC Malaysia Sdn. Bhd.
EPF @ Kumpulan Wang Simpanan Pekerja
Esso Malaysia Berhad
Exxon Mobil Exploration & Production (M) Inc.
Fijitsu
Faber Mediserve Sdn. Bhd.
FMP Automotive Sdn. Bhd.
Hicom Teck See
Integrated Corporate Forum
Integrated Group
Integrated Logistics Berhad
IPTS – Institut Pengajian
Jutasama Sdn. Bhd.
Jusco
JVC Video Malaysa Berhad
Kagayaku Logistics (M) Sdn. Bhd.
Kumpulan Karangkraf Sdn. Bhd.
KWSP
Lityan Holdings Sdn. Bhd.
Malaysian Merchant Marine Berhad
MHE Demag Industries Sdn. Bhd.
MISC Berhad
MHRDC @ Panasonic Management Malaysia Sdn. Bhd.
Micromechanics (M) Sdn. Bhd.
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MK Sangaran & Associates
National / Panasonic
Nationwide Express Courier Services Sdn. Bhd.
Nifco Manufacturing (M) Sdn. Bhd.
Niftec Mould Sdn. Bhd.
Pan Malaysian Pools Sdn. Bhd.
Patco (M) Sdn. Bhd.
Pharmaniaga Manufacturing Berhad
Polyplastic Asia Pacific Sdn. Bhd.
Ranaco Marine Sdn. Bhd.
Recall Malaysia
Rotork Actuation Sdn. Bhd.
Sai Holdings Sdn. Bhd.
Satang Jaya Sdn. Bhd.
Spansion Kuala Lumpur Sdn. Bhd. (FASL / Fujitsu)
Sunchirin Industries (M) Berhad
Tamadam Bonded Warehouse Berhad
Teknion Furniture Systems (M) Sdn. Bhd.
Terengganu Safety Training Center Sdn. Bhd.
Tanjong Management Services
Texas Instruments
The Andaman Resort
Totoku Malaysia Sdn. Bhd.
Utusan Melayu Vitar Group
Yamaha Electronics Manufacturing (M) Sdn. Bhd. |
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Affiliations
The Oxford Center for Leadership, UK |
Golden Trust Consultancy, Bahrain |
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Fhapl Technologies, India. |
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Member
KL & Selangor Indian Chamber of Commerce & Industry |
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Founder
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Maria Rufina is a thriving businesswoman and founder of Q~Performance Consultant, a training provider in Malaysia which caters for both Multinationals and SMIs in the area of HUMAN CAPITAL DEVELOPMENT.
She is a trainer, facilitator and coach. Todate, she has conducted over 400 training, facilitation and consultation both locally and internationally. Some of the companies that have benefited from her expertise are Golden Trust (Bahrain), EK Kanoo (Bahrain), Islamic Development Bank (Jeddah, Arab Saudi), Polwell (Singapore), ExxonMobil, Esso Refinery, Aker Kvaerner, KWSP, Institut Pengajian Tinggi (IPTS) and UIA to name a few. |
Maria’s 9 best selling programs are:
9 “HOW”s of a Supervisor
Analytical Trouble Shooting
Dynamic Teambuilding
How to be a Catalyst for Excellent Work Culture
Magic of “WOW”ing Customers
Professional Office Management Practices
Presenting With Confidence & Substance!
Time Management Is Your Image
Train The Trainer
“Strategies that work, Solutions that matter, Results that last” make up key words which define Maria Rufina’s dedication into her scope of work. She merges the divergent and convergent aspects of a topic to create a training flow that facilitates effective and interesting impart of knowledge and skills. Participants of various levels be it operators, clerks, executives or senior managers, find her training inspiring, thus creating a conviction in them to implement what they have learnt.
Her credentials in training & consultancy are :
Certified Trainer for Workplace Training & Assessment (Australian Standards) Certified Professional Facilitator by International Association of Facilitators, US
Faculty Member & Certified Trainer of Oxford Center of Learning , UK (OXCEL)
Member of the Malaysian Institute of Management
Maria Rufina’s humble career began as a QA Engineer in an electronics factory. By sheer hardwork, she was promoted to a QA cum Training Manager. In her tenure here, she successfully led her team towards acquiring the coveted ISO 9002 certification for 2 branches. She also led several QCC teams towards becoming gold medalists in one of the QCC Conventions held by NPC. Besides, she also assisted in preparing the HQ for the Prime Minister’s Excellence Award. Her career came to a turning point when she joined a Consultant firm as the General Manager. This was where she pursued a career as a trainer and consultant at the same time.
A graduate from University Malaya, Maria Rufina holds a BSc (Hons) in Mathematics and MBA in Finance to her credit. To add to her credibility, she is also often invited to share her views and expertise in the area of Entrepreneurs Development and Human Capital Development on Astro Channel 4 (Berita Astro) and Channel 6 (Business News).
Maria Rufina is the Chairperson of the Women Entrepreneurs of the KL & Selangor Indian Chamber of Commerce & Industry and is also one of the advisors for MIWSDF, a Social & Welfare Foundation in Ipoh. |
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