WHY QPC?
85% of our clients are REPEAT CLIENTS.
 
We focus on REAL ISSUES that bring conviction and change
 
Our BLENDED LEARNING approach keeps them captivated
 
We also train in ARAB SAUDI and
BAHRAIN
 
 

 

To Know More...
Excellent Work Culture
Duration

2 day
Target Audience

Applicable for all employees, especially Non - Executives
The need for it

Albert Einstein once quoted, “The significant problems we face cannot be solved at the same level of thinking we were at, when we created them.” Hence it is imperative to get our employees to start looking at themselves and at any situations from a different perspective, which is focusing on “Paradigm Shift”. Experts estimate that success is eighty percent attitude and twenty percent aptitude.  A positive attitude can enrich your personal life, develop leadership skills and motivate your employees and your productivity.

Creating a “Paradigm Shift” in anyone firstly requires deep understanding of his or her values and beliefs. This program has been designed to guide the participants in the higher level, with the understanding of the company’s vision, its rapid growth and their role in successfully initiating and leading the group towards implementing the necessary changes.

 

Learning Objective
    At the end   of the training program, the following will be achieved:
    • Shaping the right mindset by inculcating a POSITIVE WORKING ATTITUDE in each person.
    • Establishing and nurturing a CONTINUOUS IMPROVEMENT AND LEARNING CULTURE in Asia Telecoms.
    • Creating better understanding and COHESIVE & BETTER WORKING RELATIONSHIP so that the employees will be able to work beyond departmental objectives and individual differences.
    • Motivating and driving the participants towards PEAK PERFORMANCE, to achieve organizational objectives.
Course Methodology
  • Interactive Workshop
  • Role play
  • Experiential activity
  • Case Study
Course Outline

Paradigm Shift

  • Paradigm Shift & New Level of Thinking
  • Self-Motivation: How to get what you want

Positive Working Attitude

  • Positive Mental Attitude
  • The Mindset Model
  • Continuous Improvement Attitude
  • Techniques to develop positive attitude

Becoming Proactive

  • The characteristics of a proactive Employee
  • How to act out as a proactive employee
  • Being proactive and outperforming his expectation of you
  • Effective planning & time management
  • Personal Organisation (and Disorganisation)
Understanding Others – Personality Profile
  • The Four Temperament Theory
  • The strengths and weaknesses of each personality
  • Strategies to handle different people
  • Getting results from other people

Enhancing working Relationship with Your Boss

  • Understanding your role to fit the job and your boss
  • Managing your boss -- make the relationship compatible
  • Boss’s patterns of Behaviour that you should know about
  • How to approach each pattern of behaviour
  • Using Team-building approach at work -- you are working “with” your boss, not “for” your boss.

Managing Your Performance and Productivity

  • Establishing performance indicators to suit your work
  • Planning skills and time management
  • Learn to optimise your resources
  • Making effective follow-ups
  • Familiarisation with assessment tools for development
  • Getting rid of non-productive work habits
   


Excellent Work Culture

Maria Rufina
IAF Certified Professional Facilitator
Managing Director

Q~Performance Consultant Sdn. Bhd

Maria Rufina is a thriving businesswoman and founder of Q~Performance Consultant, a training provider in Malaysia. It caters for both Multinationals and SMIs in the area of HUMAN CAPITAL DEVELOPMENT.

Maria Rufina’s humble career began as a QA Engineer in an electronics factory. By sheer hardwork, she was promoted to a QA cum Training Manager. In her tenure here, she successfully led her team towards acquiring the coveted ISO 9002 certification for 2 branches. She also led several QCC teams towards becoming gold medalists in one of the QCC Conventions held by NPC. Besides, she also assisted in preparing the HQ for the Prime Minister’s Excellence Award. Her career came to a turning point when she joined a Consultant firm as the General Manager. This was where she pursued a career as a trainer and consultant at the same time.

Currently, Maria Rufina is a trainer, facilitator and coach. To date, she has conducted over 400 training, facilitation and consultation both locally and internationally. Some of the companies that have benefited from her expertise are Golden Trust (Bahrain), EK Kanoo (Bahrain), Islamic Development Bank (Jeddah, Arab Saudi), Polwell (Singapore), ExxonMobil, Esso Refinery, Aker Kvaerner, KWSP, Institut Pengajian Tinggi (IPTS) and UIA to name a few. Maria’s 9 best selling programs are:

  • 9 “HOW”s of a Supervisor

  • Analytical Trouble Shooting

  • Dynamic Teambuilding

  • How to be a Catalyst for Excellent Work Culture

  • Magic of “WOW”ing Customers

  • Professional Office Management Practices

  • Presenting With Confidence & Substance!

  • Time Management Is Your Image

  • Train The Trainer

“Strategies that work, Solutions that matter, Results that last” make up key words which define Maria Rufina’s dedication into her scope of work. She merges the divergent and convergent aspects of a topic to create a training flow that facilitates effective and interesting impart of knowledge and skills. Participants of various levels are operators, clerks, executives or senior managers, find her training inspiring, thus creating a conviction in them to implement what they have learnt.

Her credentials in training & consultancy are Certified Trainer for Workplace Training & Assessment (Australian Standards); Certified Professional Facilitator by The International Association of Facilitators, US; Faculty Member (Malaysia) & Certified Trainer of Oxford Center of Learning , UK (OXCEL) and a Member of the Malaysian Institute of Management.

A graduate from University Malaya, Maria Rufina holds a BSc (Hons) in Mathematics and MBA in Finance to her credit. To add to her credibility, she is also often invited to share her views and expertise in the area of Entrepreneurs Development and Human Capital Development on Astro Channel 4 (Berita Astro) and Channel 6 (Business News).

Maria Rufina is the Chairperson of the Women Entrepreneurs of the KL & Selangor Indian Chamber of Commerce & Industry and is also one of the advisors for MIWSDF, a Social & Welfare Foundation in Ipoh.