QPCSB

Analytical Trouble Shooting

Duration

2 days

Target Audience

Executives & Managers

The need for it

Problem solving & Decision Making plays an essential part in our daily routine works and lifestyle. Thus being in a competitive world, solving problems and determining a proper decision would be a very crucial aspects for managers, executives, supervisors and others. This program would be a problem solving program to many working categories.

In our day to day activities, be it personal or at work, one can never avoid problems. As a supervisor, we are not only confronted with our own problem but also our subordinates’ and others relating to work. The real essence of a supervisor is actually exposed when one proves of being able to handle the problems confidently, with minimum supervision and when he is able to come up with solutions which are applicable not only to his department, but also the relevant departments. In order to give the due focus to resolve a problem or an issue, one has to first be proactive and foresee potential problems. This would prevent fire fighting.

Common issues

Problem solving is regarded as common sense
The problem is not defined clearly
The problem is not analysed in depth
Root cause of the problem is “assumed” and not identified
Always resorting to the same way of doing things and hence unable to identify a good solution

Learning Objective

At the end of this program, the participants will be able to:

Be critical and define the problems clearly.
Use appropriate techniques and tools to assist them in identifying the root cause.
Employ creative techniques to arrive at
Possible solutions.
Make decisions based on sound justifications.
Resolve problem with minimum supervision.

Course Methodology

Workshop based
The participants will be taken through step by step in resolving a real life work related problem

Course Outline

Problem Solving Approaches

Rational Model
Creative Model
Garbage Can Model
Muddling Through Model

Determining Your Problem Solving Style

Two Approaches To Problem Solving Which Approach Do You Prefer?
Which Approach Works Best When?
Developing Your Less Favoured Style

Step 1: Defining the Problem

Identifying relevant problems
Narrowing down the problem
Considering From Multiple Perspectives
Creating A Working Definition Of The Problem

Step 2: Determining the Root Cause

Brainstorming Techniques
Cause & Effect Diagram
5 Why technique

Step 3: Generating Alternate Solutions

Unleashing Your Creativity
Using The JANUSIAN Techniques

Step 4: Selecting Solutions

Popularity evaluation
Thinking outside the box
Considering consequences

Step 5: Implementing the Solutions

Overcoming Resistance and implementing solutions

Steps 6: Evaluating the Solutions

Quantitative Approach
Qualitative Approach

Step 7: Standardisation

Step 8: Improving Continuously

Kaizen
PDCA Cycle

Decision Making

Underlying factors for making sound decisions
Pitfalls when making decision
Contingency Plans for the decisions made