As one moves into a Supervisory Role, he/she is actually being thrust into a management position.  In that capacity, being technically competent by itself is not good enough, as their role now encompasses greater scope especially handling PEOPLE.  The challenge therefore, is for the Supervisors to master the skills that trigger the human factor, so that they could optimise all other resources through them.

• Not having a supervisory / managerial attitude
• More bogged down with paperwork rather than supervising
• Do not know what “Supervision” constitutes
• Not looking into details
• Not correcting staff’s non – performance
• Failing to develop and coach their staff
• Not leading by examples

At the end of this program, the participants will:

• Know what leadership is
• Be given practical and simple techniques on supervising
• Be able to  to motivate subordinates to peak performance
• Be able to develop a better working relationship
• Work towards improving their interpersonal skills and delegation skills.
• Be able to use simple techniques to coach and develop their staff

1.  HOW TO THINK LIKE  A SUPERVISOR?

• A New Level of Thinking
• Positive Mental Attitude
• The Mindset Model
  
  

2. HOW TO ACT & BEHAVE LIKE A “SUPERVISOR”?

• Characteristics of an excellent leader
• 5 Levels of Leadership
• The Roles & Responsibilities of a Supervisor
• Liaison, Monitor, Negotiator, Mediator
•  Personal Level Communication – The THREE ‘V”
  
  

3.  HOW TO GET THE BEST OUT OF PEOPLE?

• Interpersonal Level Communication
• Developing trust
• Understanding different personalities
• Communicating with higher authorities &  subordinates
  
  

4.  HOW TO CONDUCT BRIEFING AND MEETINGS?T

• The role of a chairperson
• Do's and Don't's as a chairperson
• Effective follow up
• Controlling the meeting towards results
  
  

5.  HOW TO SUPERVISE EFFECTIVELY?

• Staff Performance Planning
• Setting Performance Standards
• Data gathering tools and techniques
• Monitoring & giving feedback
• Controlling and corrective actions
  
  

6.   HOW TO DELEGATE EFFECTIVELY?

• What is delegation?
• Techniques for delegation
• Versatility Chart
  
  

7.  HOW TO DISCIPLINE STAFF?

• Handling OT, Absenteeism and discipline problems
• What is Progressive Disciplinary Action
• Providing Effective Counseling
• Issuing Warning letters
  
  

8.  HOW TO MOTIVATE & BUILD TEAM SPIRIT?

• Characteristic of a motivated supervisor
• Identifying factors that motivate people
• Communicating With Different Personalities
  
  

9.  HOW TO DO ON JOB  COACHING?

• What is Coaching
• Techniques for effective OJT and Coaching